Privacy Policy

Introduction

Crystal Logistic Cool Chain Ltd ("Crystal Group", "we", "us") operates crystalgroup.in. This policy explains how we collect, use, and protect your personal data when you visit our website or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. We are committed to handling your data responsibly and transparently.

Information We Collect

We collect information you provide directly, as well as data gathered automatically through your use of the website:

• Contact form submissions — name, email address, phone number, company name, and message content
• Website usage data via Google Analytics 4 and Microsoft Clarity — anonymised IP address, pages visited, and session duration
• Enquiry and quote request details submitted through our site

How We Use Your Information

The information we collect is used solely to serve you and improve our offerings:

• Responding to your enquiries and providing quotes for our services
• Improving our website experience and the quality of our services
• Sending relevant updates and communications — only with your explicit consent

We do not sell, trade, or transfer your personal data to third parties for marketing or any other commercial purpose.

Cookies

Our website uses cookies to enhance your experience and to understand how visitors use our site:

• Essential cookies — required for basic site functionality and cannot be disabled
• Analytics cookies — used by Google Analytics 4 and Microsoft Clarity to collect anonymised usage data; you may opt out by adjusting your browser settings
• We do not use advertising or third-party tracking cookies

Data Storage & Security

We take the security of your data seriously and maintain appropriate technical and organisational safeguards:

• All data is stored on secure servers located in India
• Contact form submissions are retained for a maximum of 24 months
• Analytics data is retained in accordance with Google and Microsoft's respective data retention policies

Your Rights

You have the following rights with respect to your personal data:

• Access, correct, or request deletion of your personal data at any time
• Opt out of analytics data collection by adjusting your browser settings or using an ad blocker
• Withdraw consent for communications at any time by contacting us directly

To exercise any of these rights, please contact us at marketing@crystalgroup.in.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Crystal Logistic Cool Chain Ltd

601 Synergy Business Park, Sahakar Road

Off Aarey Road, Goregaon East

Mumbai, Maharashtra 400063

Email: marketing@crystalgroup.in